Who We Are
Upstream Vacations is a vacation rental management company based in Northern Michigan. We operate direct booking websites and list properties on third-party platforms. This policy applies to information collected through our websites, booking platforms, and communications.
Information We Collect
We collect information you provide directly when you book a stay, submit a contact form, sign up for our email list, or communicate with us. This may include:
- Name, email address, and phone number
- Billing and payment information (processed securely through third-party payment providers)
- Booking details and preferences
- Messages and communications with our team
We also collect certain information automatically when you visit our websites, including IP address, browser type, pages viewed, and referring URLs. This data is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Communicate with you about your booking, including check-in details and property information
- Send promotional emails and special offers (only if you have opted in)
- Improve our websites and services
- Respond to your inquiries and support requests
- Comply with legal obligations
Email Communications
If you sign up for our email list, we will send you occasional emails about promotions, open dates, and special offers. You can unsubscribe at any time by clicking the unsubscribe link in any email. We will never sell your email address to third parties.
Third-Party Services
We use third-party services to operate our business, including payment processors, booking platforms (such as Airbnb and VRBO), email marketing tools, and website analytics. These services may collect and process your information according to their own privacy policies. We only share the minimum information necessary for these services to function.
Cookies
Our websites use cookies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our websites.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Payment information is processed through secure, PCI-compliant third-party providers and is never stored on our servers.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information. You may also opt out of marketing communications at any time. To exercise any of these rights, contact us at [email protected].
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or how we handle your information, contact us at:
[email protected]
(231) 714-6553